skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration

Introduction

Communications platform-as-a-service (CPaaS) is disrupting how operators and other types of service providers deliver real-time voice, video, and messaging services to businesses.

Highlights

  • CPaaS presents a significant disruption to operators because it provides access to communications functionality that is not necessarily dependent on their networks and does not require expensive contracts.
  • There are a number of opportunities for providers to participate in the rapidly growing CPaaS market.
  • Fueling the interest in CPaaS and embedded applications is the frequent disconnect between the web and mobile applications that present information and the devices and applications used to communicate in real time.

Features and Benefits

  • Examines business drivers for CPaaS.
  • Explains how operators can capitalize on CPaaS.

Key questions answered

  • What is CPaaS?
  • Who are the main CPaaS providers?
  • How can operators benefit from CPaaS?

Table of contents

Ovum view

  • Summary
  • The pent-up need for embedded communications
  • CPaaS is both a challenge and an opportunity for operators
  • Pre-built apps give operators a CPaaS head start

Appendix

  • Further reading
  • Author

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at pr@ovum.com

Contact marketing - marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now