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Communications platform-as-a-service (CPaaS) is disrupting how operators and other types of service providers deliver real-time voice, video, and messaging services to businesses.


  • CPaaS presents a significant disruption to operators because it provides access to communications functionality that is not necessarily dependent on their networks and does not require expensive contracts.
  • There are a number of opportunities for providers to participate in the rapidly growing CPaaS market.
  • Fueling the interest in CPaaS and embedded applications is the frequent disconnect between the web and mobile applications that present information and the devices and applications used to communicate in real time.

Features and Benefits

  • Examines business drivers for CPaaS.
  • Explains how operators can capitalize on CPaaS.

Key questions answered

  • What is CPaaS?
  • Who are the main CPaaS providers?
  • How can operators benefit from CPaaS?

Table of contents

Ovum view

  • Summary
  • The pent-up need for embedded communications
  • CPaaS is both a challenge and an opportunity for operators
  • Pre-built apps give operators a CPaaS head start


  • Further reading
  • Author

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