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Telecoms service providers and systems integrators (SIs) should look at partnering with SaaS providers to broaden their cloud solution portfolios. Those players’ solutions are now widely accepted in both the SME and large enterprise markets.


  • Global demand for enterprise SaaS applications is expected to accelerate, with the total market expected to reach $92bn in 2020 at a CAGR of 18%, far outstripping the growth of on-premise software applications.

Features and Benefits

  • Outlines why systems integrators and telcos should partner with SaaS providers.
  • Explains how new SaaS providers will disrupt the marketplace.

Key questions answered

  • What is driving the SaaS market globally and who will be the major providers in this industry?
  • How should systems integrators and telcos integrate SaaS into their overall ICT service portfolios?

Table of contents


  • In brief
  • Ovum view


  • Recommendations for service providers
  • Recommendations for SIs and telcos

SaaS service providers to watch

  • Salesforce
  • Workday
  • ServiceNow


  • Author

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