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Microsoft has enhanced Office 365 to include business-grade communications capabilities previously lacking in the SaaS-based office productivity service.


  • Combined with the new Cloud PBX feature set, PSTN Calling will challenge the many service providers reselling Office 365.

Features and Benefits

  • Provides previously unavailable pricing information for Microsoft's enhanced UC service.
  • Details opportunities operators will have in selling Microsoft's enhanced UC service.
  • This report details how Microsoft's enhanced UC service will directly threaten operators' business.

Key questions answered

  • To what extent has Microsoft become a provider of regulated telecom services?
  • How has pricing for Office 365 changed now that PSTN calling and PBX functionality have been added?
  • What PBX features are now included in Office 365?

Table of contents

Ovum view

  • Summary
  • Microsoft delivers regulated telecoms services for businesses
  • Operators must decide whether to cooperate or compete
  • Operator opportunities for Microsoft-based communications services


  • Further reading
  • Author

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