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The latest round of enhancements that Cisco is making to Spark, its cloud-based team collaboration application, will add call features common to PBX platforms and the ability to connect to the PSTN.


  • Cisco offering a hosted PBX service of its own will necessarily complicate a business model that – at least when it came to enterprise telephony services – has been entirely partner-driven until now.

Features and Benefits

  • Explains what Cisco Spark is and how it is being enhanced as Cisco's first hosted PBX service.
  • Assesses whether operators offering hosted UC services based on Cisco HCS can benefit from Spark.

Key questions answered

  • What is Cisco Spark?
  • How will Cisco leverage Spark to provide a hosted UC service?
  • What role will operators have in delivering Spark as a hosted PBX service?

Table of contents

Ovum view

  • Summary
  • Cisco is eager to add hosted telephony to its service portfolio
  • Spark Call and Spark Hybrid are Cisco’s responses to similar offerings from direct competitors
  • There is room for operators to partner as well as compete


  • Further reading
  • Author

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