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To seize digital transformation opportunities, enterprises and their ICT vendors must recalibrate their perceptions of the 21st century workforce.


  • Traditional workforce segmentation is increasingly out of sync in a post-PC world where beings and things contribute to business productivity.

Features and Benefits

  • Explains how contextual segmentation examines how people perform their jobs.
  • Outlines how it can identify friction points in day-to-day tasks.

Key questions answered

  • How should enterprises assess and classify working tasks?
  • How can they eliminate idle time and waste motion in employees' jobs?

Table of contents


  • Introduction
  • Download 1: Digital Transformation: How to Dimension a Workforce of Beings and Things

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