skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration


Dekra Experts has been modernizing how its loss adjustment specialists interact with clients, replacing on-site inspections first with telephone conversations and, more recently, with video conferencing via desktop and mobile devices.


  • Prior to implementing the video solution or service, businesses need to carefully assess what they are trying to accomplish, produce a detailed list of what the solution needs to deliver, and prepare employees for the impact B2C video conferencing will have on how they do their jobs.

Features and Benefits

  • Outlines how one company has reduced costs and increased productivity via video conferencing.
  • Explains how embracing new technologies can create new revenue streams.

Key questions answered

  • How is video conferencing being used to improve customer communications?
  • How can businesses cost-effectively employ video conferencing for B2C applications?
  • How can businesses drive new revenue through video conferencing?

Table of contents


  • In brief
  • Ovum view


  • Recommendations for enterprises

Customer case file

  • Background
  • Secure, simple, customized
  • Staying ahead of the curve
  • From video app to video service


  • Methodology
  • Further reading
  • Author

Recommended Articles


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now