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Introduction

Dekra Experts has been modernizing how its loss adjustment specialists interact with clients, replacing on-site inspections first with telephone conversations and, more recently, with video conferencing via desktop and mobile devices.

Highlights

  • Prior to implementing the video solution or service, businesses need to carefully assess what they are trying to accomplish, produce a detailed list of what the solution needs to deliver, and prepare employees for the impact B2C video conferencing will have on how they do their jobs.

Features and Benefits

  • Outlines how one company has reduced costs and increased productivity via video conferencing.
  • Explains how embracing new technologies can create new revenue streams.

Key questions answered

  • How is video conferencing being used to improve customer communications?
  • How can businesses cost-effectively employ video conferencing for B2C applications?
  • How can businesses drive new revenue through video conferencing?

Table of contents

Summary

  • In brief
  • Ovum view

Recommendations

  • Recommendations for enterprises

Customer case file

  • Background
  • Secure, simple, customized
  • Staying ahead of the curve
  • From video app to video service

Appendix

  • Methodology
  • Further reading
  • Author

Have any questions? Speak to a Specialist

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