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Introduction

Unified communications can improve the way stock traders, mortgage consultants, wealth management experts, insurance agents, and others communicate with one another, as well as with their customers.

Highlights

  • Financial institutions tend to take a very outcome-oriented approach to UC investments. Major investments in UC technology tend to be directly associated with initiatives that significantly improve business processes.
  • UC might provide employees with the communications tools they need to do their jobs, but it can add to the complications financial services firms face in meeting regulatory compliance requirements.

Features and Benefits

  • Details some of the top drivers of investment in UC services and solutions in the financial services industry.
  • Outlines some of the challenges financial services firms face when investing in UC services and solutions.

Key questions answered

  • How are retail banks using UC to drive new business, improve business processes, and differentiate from competitors?
  • How are investment banks overcoming challenges related to UC technology and regulatory compliance?
  • Why is regulatory compliance impeding investment in new UC technology at large financial services firms?
  • How are large financial institutions coping with complex, multi-vendor communications environments?

Table of contents

Summary

  • In brief
  • Ovum view
  • Recommendations

UC adoption is in full swing at financial institutions

  • UC delivers similar benefits to financial firms as it does to companies in other industries
  • UC and financial services challenges

UC can power business benefits for financial firms

  • UC and financial services benefits
  • Case study: American Express reduces communications costs through UC
  • De-isolating trading floors through UC
  • Case study: Nationwide makes experts more available via video conferencing
  • Case study: IndusInd wins new customers through UC

Appendix

  • Methodology
  • Further reading
  • Author

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