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Ovum surveyed 2,708 ICT decision-makers in enterprises across 15 countries and 12 industry verticals as part of our Enterprise Insights research program. This report includes selected findings in the key area of sourcing.


  • Most enterprises expect overall ICT budgets to increase materially – by 5% or more – in the next year.

Features and Benefits

  • Shows how enterprises rate global and regional service providers as a collective whole against a range of performance indicators.
  • Outlines which technology choices give enterprise ICT decision-makers most concerns.

Key questions answered

  • Which service lines are enterprises targeting for contract review and/or cost reduction?
  • Which regional service providers are outperforming global telcos in customer service and support?

Table of contents


  • Introduction
  • Download 1: Enterprise Insights: Sourcing Trends

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