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Dixons Carphone has invested in technology and training to successfully provide a high-quality in-store customer experience. The company's next step is to take this technology into the home to help its customers manage what will become an increasingly complex environment.


  • Detailed case study on one of the most advanced smart home service delivery platforms on the market.

Features and Benefits

  • Evaluates Dixons Carphone's honeyBee platform and its strategy to migrate honeyBee into the home.
  • Assess Dixons Carphone's strategy to smart home service delivery.

Key questions answered

  • Why is service delivery so important to the smart home market?
  • What role does Dixons Carphone intend to play in the smart home ecosystem?
  • What is so special about Dixons Carphone's capabilities in the service delivery space?

Table of contents


  • In brief
  • Ovum view


  • Recommendations for service providers

Using advanced service delivery technology to address the complexities of the smart home

  • Setting the business context
  • Bringing the strategy to life
  • Outcome assessment


  • Methodology
  • Further reading
  • Author

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