skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration

Introduction

Dixons Carphone has invested in technology and training to successfully provide a high-quality in-store customer experience. The company's next step is to take this technology into the home to help its customers manage what will become an increasingly complex environment.

Highlights

  • Detailed case study on one of the most advanced smart home service delivery platforms on the market.

Features and Benefits

  • Evaluates Dixons Carphone's honeyBee platform and its strategy to migrate honeyBee into the home.
  • Assess Dixons Carphone's strategy to smart home service delivery.

Key questions answered

  • Why is service delivery so important to the smart home market?
  • What role does Dixons Carphone intend to play in the smart home ecosystem?
  • What is so special about Dixons Carphone's capabilities in the service delivery space?

Table of contents

Summary

  • In brief
  • Ovum view

Recommendations

  • Recommendations for service providers

Using advanced service delivery technology to address the complexities of the smart home

  • Setting the business context
  • Bringing the strategy to life
  • Outcome assessment

Appendix

  • Methodology
  • Further reading
  • Author

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - +44 (0) 207 017 7760 or email us at pr@ovum.com

Contact marketing - marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now