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Introduction

Ovum's Chat Watch report series identifies the products and companies that will have an impact on the chat app market.

Highlights

  • Several players have introduced bots and AI to make their platforms more engaging and open up avenues for monetization. Interestingly, each chat app differs in its application of bots and AI depending on its size and strategic goals.

Features and Benefits

  • Assesses the growth of AI and bots in both large and niche chat apps.
  • Identifies how various stakeholders in telecoms can partner with or learn from chat apps in the bot and AI space.

Key questions answered

  • What is Google Allo's Smart Reply?
  • Can bots be used in games?
  • Will chat bots compete with AI agents Siri and Alexa?

Table of contents

Summary

  • Introduction
  • Download 1: Chat Watch AI and Bots: Google, KakaoTalk, and Telegram

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