skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration


Based on an Ovum survey of 1,000 end users in the Netherlands, Spain, and Sweden, this report offers insights on consumers' perception of their home network performance, helping service providers understand what is required to improve QoE.


  • Digital services and applications have become critical to everyday life, and the network that delivers them down to the device is an essential element for ensuring a high quality of experience (QoE) and meeting customer expectations.
  • As the final link in the chain of that network, the home network has increased in importance, and broadband service providers can no longer simply provide a "best-effort" service in this area.

Features and Benefits

  • Reveals how consumers feel about the quality of their home network in three European countries and why they may churn.
  • Analyzes how digital applications and devices are used in various types of household.

Key questions answered

  • How do European consumers rate the quality of their home networking equipment?
  • To what extent do consumers believe that the home network is the responsibility of their broadband service provider?

Table of contents


  • In brief
  • Ovum view
  • Recommendations for service providers

Speed alone does not deliver QoE

  • Speed is nothing without reliability and availability
  • An opportunity to segment beyond heavy and light users

The home network has become a critical element of the end-to-end network

  • Digital applications are essential to everyday life
  • Wi-Fi has become a critical network technology for digital applications
  • It's not all about entertainment

Wi-Fi is still far from perfect

  • Majority of users still encounter Wi-Fi issues
  • Frequent issues decrease users' QoE
  • Increasing the quality of the home network

What this means for broadband service providers

  • Consumers believe the home network is the responsibility of the broadband service provider
  • Turning a curse into a blessing
  • Reducing the reliance on Wi-Fi in the home


  • Further reading
  • Author

Recommended Articles


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now