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WhatsApp has defended itself against UK newspaper The Guardian, which in January 2017 claimed that the way in which WhatsApp has implemented its end-to-end encryption protocol has created a security loophole.


  • The claims from The Guardian may hinder WhatsApp's monetization plans for a range of business tools that would allow enterprises to use WhatsApp to engage with their customers.

Features and Benefits

  • Assesses the implications of the latest security concerns for WhatsApp
  • Reveals the size of WhatsApp's MAU base in 22 countries

Key questions answered

  • What is the security vulnerability in WhatsApp's end-to-end encryption?
  • How has WhatsApp defended itself against claims the loophole could enable it to view user communications?

Table of contents

Ovum view

  • Summary
  • As cracks emerge, WhatsApp takes steps to reassure users
  • WhatsApp cannot afford to be complacent, despite its size


  • Further reading
  • Author

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