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Telefonica has embarked on a business transformation program that also involves the transformation of its IT infrastructure and, in fact, is enabled by IT.


  • The reasons behind Telefonica’s decision to invest in the transformation of its business are a mix of internal and external factors.

Features and Benefits

  • Analyses Telefonica's transformation project, which aims to make all its operations more agile.
  • Examines the business rationale, the status of the deployments on a country level, and the impact of the project so far.

Key questions answered

  • Where did the project start, which systems have been affected, and what is the timeline for the project?
  • What are Telefonica's goals for its transformation project?

Table of contents


  • In brief
  • Ovum view

Using a transformation project to address business needs

  • Setting the business context
  • Bringing the strategy to life
  • Outcome assessment


  • Further reading
  • Author

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