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Introduction

Vodafone is one of the largest UK-headquartered telecoms providers, offering a broad portfolio of services to both businesses and consumers.

Highlights

  • The provider has been offering contact center solutions since its acquisition of Cable and Wireless Worldwide in 2012, having gained much specialist knowledge from the deal.

Features and Benefits

  • Assesses how Vodafone is evolving to meet market demands in the multichannel contact center interaction space.
  • Outlines the strengths, weaknesses, opportunities, and threats pertaining to Vodafone’s cloud contact center suite.

Key questions answered

  • Why consider Vodafone’s cloud contact center solutions?
  • What are the key strengths and weaknesses of Vodafone’s platform?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider Vodafone’s cloud contact center solutions?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution

Appendix

  • Methodology
  • Further reading
  • Author

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Have any questions? Speak to a Specialist

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