skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration


ServiceNow has had a big and positive impact on the ITSM industry over recent years, and the vendor has positioned itself as a leader in the space. As the ServiceNow solution has evolved, so have the use cases by which it can provide value.


  • Both the ServiceNow solution and the company itself are undergoing a transformation.

Features and Benefits

  • Assesses the ServiceNow FUJI release.
  • Learn about the new features and capabilities introduced in the new release.

Key questions answered

  • What value does the solution offer to IT departments and other business units?
  • What are the strengths and weaknesses of the solution?
  • What new product enhancements have been introduced?

Table of contents


  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider ServiceNow?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution


  • Methodology
  • Author

Recommended Articles


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now