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This report provides an analysis of the strengths, weaknesses, opportunities, and threats for Pitney Bowes' software solutions.


  • Spectrum customer information management solutions can provide a fast start for omnichannel development in customer data management, which overcomes one of the first hurdles to omnichannel.
  • Location intelligence provides insight to enhance the customer experience.
  • Pitney Bowes Customer Engagement Solutions portfolio supports omnichannel orchestration.

Features and Benefits

  • Helps enterprises assess the potential of Pitney Bowes' software solutions in developing an omnichannel customer engagement platform.
  • Helps enterprises evaluate the benefits of Pitney Bowes' software solutions portfolio, especially for those with omnichannel management ambitions.

Key questions answered

  • What solutions can Pitney Bowes provide to support omnichannel management development?
  • What solutions does Pitney Bowes have to improve the quality and management of customer data?
  • How can Pitney Bowes' interactive video enhance the customer experience?

Table of contents


  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider Pitney Bowes' customer engagement portfolio?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution


  • Methodology
  • Further reading
  • Author

Recommended Articles


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team: +44 7771 980316

Asia-Pacific team: +61 (0)3 960 16700

US team: +1 212-652-5335

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You can also contact your named/allocated Client Services Executive using their direct dial.
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