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Oracle CX Cloud has been named as a leader in Ovum Decision Matrix: Selecting a Customer Relationship Management Solution, 2016–17.


  • Oracle’s comprehensive portfolio means that any enterprise that is serious about delivering omnichannel capability should examine Oracle’s CX Cloud in detail.

Features and Benefits

  • Assesses the potential of Oracle CX Cloud.
  • Provides guidance for enterprises seeking a broader customer engagement platform.

Key questions answered

  • What is the scope of Oracle CX Cloud and how does it differ from a typical CRM platform?
  • How can it support an omnichannel customer engagement strategy?

Table of contents


  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider Oracle CX Cloud?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution


  • Methodology
  • Further reading
  • Author

Recommended Articles


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

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You can also contact your named/allocated Client Services Executive using their direct dial.
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