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BMC Software is an IT service management (ITSM) vendor with much history and experience in the space. BMC Remedy 9 is the company’s latest flagship ITSM release.


  • The new functionality introduced in this release exemplifies BMC’s continued commitment to enabling not only those delivering and supporting IT services, but also those consuming them.

Features and Benefits

  • Understand that BMC Remedy 9 offers one of the most intuitive and modern user interfaces of any ITSM solution currently on the market.
  • Understand that the ability to report in real time on incidents and events makes BMC Remedy 9 a proactive solution that will drive wider adoption.

Key questions answered

  • Why consider BMC Remedy 9?
  • What impacts has the consumerization trend had on BMC’s approach to developing Remedy 9?

Table of contents


  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider BMC Remedy 9?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution


  • Methodology
  • Further reading
  • Author

Recommended Articles


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at

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