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Introduction

Aspect is traditionally known for its premise-based contact center solutions but has made acquisitions and partnerships over the last three years to add cloud capabilities to its portfolio.

Highlights

  • Aspect has its own suite of workforce optimization tools, including workforce management and performance management, but partners with Nexidia for speech and text analytics.

Features and Benefits

  • Assesses how Aspect is evolving to meet market demands in the multichannel contact center interaction space.
  • Outlines the strengths, weaknesses, opportunities, and threats pertaining to Aspect’s cloud contact center suite.

Key questions answered

  • Why consider Aspect’s cloud contact center solutions?
  • What are the key strengths and weaknesses of Aspect’s platform?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider Aspect’s cloud contact center solutions?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution

Appendix

  • Methodology
  • Further reading
  • Author

Recommended Articles

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Have any questions? Speak to a Specialist

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