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Workspaces are changing, from the devices people use to physical spaces to how people interact and collaborate. The most noteworthy of changes is the proliferation of devices, applications, software, and services available for businesses to choose from, causing complexity and skills gaps that many enterprises struggle to deal with.


  • The workspace technology environment is complex. The number of devices, applications, and services businesses must support is increasing.
  • Modern workspace solutions place the employee at the center. Employee attitudes toward technology are driving the agenda for workspace solutions, creating nontechnological considerations for IT departments.
  • Services can help companies address pain points and skills shortages. There is increasing demand for workspace services that help address these complexities and skills shortages.

Features and Benefits

  • Evaluates the need for workspace services in the modern workplace.
  • Identifies key market trends and how services providers can benefit from them.

Key questions answered

  • What is the modern workspace?
  • How can service providers remain relevant, competitive, and profitable in a modern workspace environment?

Table of contents


  • In brief
  • Ovum view
  • Recommendations

The workspace environment

  • Defining the modern workspace environment
  • Technology complexity
  • The need for managed workspace services

Progressive workspace services

  • Pre-deployment consultancy services
  • Technical services
  • Operational support and managed services


  • Methodology
  • Further reading
  • Author

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