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At the recent Knowledge16 ServiceNow annual conference in Las Vegas, the enterprise service management company made numerous announcements in support of the narrative that its platform is one that can help organizations better integrate multiple business units and operations with the help of a single service management platform.


  • ServiceNow announced new customer service management capabilities.

Features and Benefits

  • Learn about some of the key announcements made at ServiceNow's annual Knowledge16 conference.
  • Understand how the ServiceNow platform is set to further mature in terms of capabilities.

Key questions answered

  • How will the announcements impact ServiceNow customers?
  • How will the platform evolve as a result of the announcements made?

Table of contents

Ovum view

  • Summary
  • Facilitating a connected experience that improves enterprise productivity
  • Customer service management capabilities
  • Staying informed of real-time business metrics via Smartglance
  • Improving the relationship between security and IT


  • Author

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