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Introduction

Knowledge 17, ServiceNow’s annual user conference, recently took place and focused on the value that the platform can provide not only to IT departments, but also to other business units.

Highlights

  • ServiceNow used the event to introduce its broader customer community to a number of new platform capabilities, and also to introduce its new CEO, Jon Donahoe.

Features and Benefits

  • Understand what new capabilities have been announced for the ServiceNow platform.
  • Understand what business value the new capabilities can help customers realize.

Key questions answered

  • What automation and machine learning capabilities have been announced for ServiceNow?
  • How is the company evolving beyond supporting just IT service management and why?

Table of contents

Ovum view

  • Summary
  • Adopting a customer-centric approach is seen as key to ServiceNow achieving its long-term objectives
  • New intelligent automation capabilities have been developed
  • Supporting a more collaborative and real-time approach to security
  • Cloud Management enhancements aim to empower employees while also giving IT an element of control
  • Software asset management capabilities have been announced
  • A single technology layer across business functions has the potential to improve productivity levels and strengthen corporate culture

Appendix

  • Author

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