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This article, which appeared in Ovum's IoT Viewpoints 2019 e-book, discusses how IoT services can address real-life issues to create social benefit.


  • Although the industry is rightly focused on generating revenue from IoT, assessing the possibilities of IoT services does not have to begin and end with how much money they make, nor how many users they might sign up.

Features and Benefits

  • Discusses how service providers are approaching IoT for social benefit.
  • Assesses two real-world deployments.

Key questions answered

  • How can service providers use IoT for social benefit?
  • How have they approached their service deployments?

Table of contents


  • Introduction
  • Download 1: IoT Viewpoints 2019: Service providers

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