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Introduction

Verizon Enterprise Solutions (VES) is now firmly established as a premier provider of global managed services. Like its main telco rivals, it must now raise its game still further.

Highlights

  • Verizon Enterprise Solutions has done more than most to position itself for a partnership-based effort to bring its IT portfolio of intelligent networks, cloud-based datacenters, and machine-to-machine, mobile workforce, and security services to a broader market of mid-to-large enterprises.

Features and Benefits

  • Outlines Verizon's enterprise portfolio and changes.
  • Identifies the major priorities for Verizon in the global enterprise market.

Key questions answered

  • What has changed at Verizon Enterprise Solutions?
  • Where is Verizon investing in enterprise services?
  • What are the updates to some of Verizon's strategic services?

Table of contents

Summary

  • In brief
  • Ovum view

Strategic initiatives

  • Forming a new leadership team
  • Transforming into an ICT organization
  • Customer experience
  • Investing in its channel program and in Europe

Portfolio evolution

  • Expanding network and IP communications services
  • Secure Cloud Interconnect service
  • Managed security services enhancements
  • Cloud services update
  • Mobility

Commercial performance and customer service

  • Financial highlights
  • Global services: contracts tracker overview
  • Rapid Delivery update

Ovum’s assessment

  • What is working
  • What needs some work

Appendix

  • Methodology
  • Further reading
  • Author

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