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Summary

Users expect the same seamlessness from their enterprise apps as they experience with the consumer tech they use daily, and this is a key factor driving businesses to upgrade or modernize their enterprise systems. The key challenge is to reduce the time and effort required to access and analyze data from across different systems to guide decision-making. This is where SAP comes in with its Intelligent Enterprise (IE) premise that embeds self-learning algorithms into core SAP applications to deliver seamless access to information and uniform user experiences.

Intelligent Enterprise is unifying SAP and bringing it into the future

SAP's concept of the Intelligent Enterprise is the scenario where smart systems help users prioritize work, provide recommendations to resolve specific issues, automate repetitive tasks, and uncover patterns in data to provide guidance and advice – and all of this should be accessible to users from any device at any time. SAP's Intelligent Enterprise (IE) concept revolves around the effective use of data assets to achieve desired outcomes faster – and with less risk. IE aims to provide enterprises the ability to sense and respond to change in the customer domain and has the potential to deliver customer-driven growth. IE has also helped establish common design principles, technology reuse, and use of microservices across its solution portfolio. This makes SAP more appealing to organizations by providing a common set of reusable components and similar design elements that provide a unified user experience across various SAP applications in the enterprise.

IE provides a modern architecture and technology that enables end-to-end processes integration and improved data security, and this has the potential to put it a step ahead of its competition. Enterprises are showing an increasing preference for a specialist, and SAP can use its presence at the core of the business and its unmatched solutions expertise to elevate itself to strategic partner status. There is huge potential if SAP can successfully weave SAP Leonardo AI, machine learning, and intelligent technologies into its applications and cloud platform. This will effectively enable SAP to embed itself deeper into the digital enterprise.

Appendix

Further reading

On the Case: Infosys–large industrial chemicals company, ENS002-000051 (November 2018)

"The acquisition of Qualtrics is a bold move by SAP," INT001-000112 (November 2018)

2019 Trends to Watch: Systems Integration Services, ENS002-000049 (September 2018)

The Future of Enterprise Digital Transformation, ENS002-000039 (July 2018)

Author

Hansa Iyengar, Senior Analyst, Advanced Digital Services

hansa.iyengar@ovum.com

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