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With the introduction of Einstein Voice, Salesforce has set a course toward the future of AI that will unlock the business value of Einstein by combining voice recognition with the power of robotics, natural language processing (NLP), and predictive analytics.


  • The emergence of the conversational AI marketplace will enable both voice- and text-based conversations across enterprises and will bring tremendous innovation in the way brands connect with customers.

Features and Benefits

  • Explains how Einstein Voice Assistant Einstein removes the most cringeworthy aspects of using CRM,
  • Explains how Einstein Voice Assistant will help usher in intelligent conversational interfaces in business.

Key questions answered

  • How will Einstein Voice Assistant help solve complex business scenarios and customer interactions?
  • How should I prepare my organization for conversational AI and intelligence voice platforms?

Table of contents

Ovum view

  • Summary
  • Intelligent conversational interfaces will innovate the customer experience
  • Einstein Voice first targets users of CRM: the sales force
  • Start small, keep it simple, and stay connected


  • Further reading
  • Author

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