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A presentation to guide a discussion of how the Internet of Things will affect the customer experience industry in the coming years.


  • By the year 2020, there will be 30 billion to 50 billion Internet-connected devices that have the potential to turn customer experience upside down. Is your enterprise ready for the change?

Features and Benefits

  • Helps you get your customer service process ready for IoT.
  • Discusses the primary benefit of IoT – that it fills many of the gaps in today's customer service processes.

Key questions answered

  • Is your enterprise ready to exploit the potential benefits of IoT?
  • How can your enterprise boost use of IoT to optimize competitive differentiation in the future?

Table of contents


  • Introduction
  • Download 1: Planning for the Arrival of the Internet of Things in Customer Experience

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