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Introduction

On April 12, 2016, Pegasystems announced the acquisition of RPA and intelligence software vendor OpenSpan, a positive addition to its highly adaptive CRM and business process management (BPM) armory.

Highlights

  • Eliminating mundane, repetitive tasks is not only good for morale but also boosts productivity.
  • Customer experience must be wrapped around an adaptive omnichannel customer engagement capability.

Features and Benefits

  • Analyzes the implications of Pegasystems' acquisition of OpenSpan for enterprises seeking to create an adaptive omnichannel customer engagement capability.
  • Learn how RPA in combination with Pegasystems' process and analytic strengths will help enterprises optimize their processes for the benefit of the customer.

Key questions answered

  • What does the acquisition of OpenSpan offer Pegasystems' existing and new customers?
  • Will OpenSpan work with other systems that are not developed by Pegasystems?

Table of contents

Ovum view

  • Summary
  • Eliminating mundane, repetitive tasks is not only good for morale but also boosts productivity
  • Customer experience must be wrapped around an adaptive omnichannel customer engagement capability
  • Integrating OpenSpan into Pega CRM and BPM promises adaptive omnichannel customer engagement capabilities

Appendix

  • Further reading
  • Author

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