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Ovum has identified eight core capabilities that all IT operational departments share, irrespective of the environment. The model measures an organization against these capabilities and categorizes the organization according to its maturity level on a five-point scale.


  • Understand what the core capabilities of IT operations are in a digital enterprise.

Features and Benefits

  • Discover the maturity rating of the IT operations department and understand the key changes needed to improve its maturity.
  • Discover the core capabilities of an IT operations team in a digital enterprise.

Key questions answered

  • What maturity level is the IT operations department currently at?
  • What are the eight core capabilities that Ovum has identified that all IT operational departments share?

Table of contents


  • Introduction
  • Download 1: Ovum's IT Operations Maturity Self-Assessment Model


  • Further reading
  • Author

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