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IT security must be top of mind at every midmarket and large enterprise on the planet and at the senior management and board levels. High-profile attacks on well-known brands have highlighted the cost and reputational damage that can be inflicted by a security breach. Government organizations of all sizes have been subject to similar attacks. If these high-profile names don't have the resources and processes in place to respond quickly and limit the damage, what hope is there for lesser-known brands and organizations? Systems integrators, telcos, and managed security specialists think they have the answers.


  • How MSSPs go about delivering such services varies considerably, and there's a continuum of approaches to helping a customer keep its IT assets, end users, and data secure.
  • At one end is the discrete managed services approach: customers need help to manage their security appliances, optimize and manage their security information and event management (SIEM) software platform, or monitor endpoint devices and attack surfaces.
  • At the other end of the continuum is the traditional IT services "lifecycle" approach to outsourcing the security function: consulting, planning, architecting, engineering, testing, and monitoring.

Features and Benefits

  • Provides a view of the MSS trends and broad service portfolios for the Americas region.
  • Learn some of the key elements of MSS strategy and approaches, as well as the major attributes of the providers that are leading the pack.
  • Evaluates MSSPs on three key dimensions, with details on the providers and their approaches.

Key questions answered

  • What do leading MSSPs offer and what are key dimensions of MSS service portfolio?
  • Which MSSPs in the Americas and globally should enterprise customers consider?
  • How do MSSPs differentiate themselves and where are their strengths?

Table of contents


  • Catalyst
  • Ovum view
  • Key findings

Service provider selection

  • Inclusion criteria
  • Methodology
  • Ovum ratings

Market and service analysis

  • Ovum Decision Matrix: Selecting a Managed Security Services Provider in the Americas Region, 2018–19
  • The Americas region with major focus on North America
  • Regional resources are key elements for success
  • Automation will not replace people, but customers need automation, with some control
  • Market leaders demonstrate a wide range of skills
  • Cloud brings additional complexity to customers' security footprint and more opportunities for MSSPs
  • The scope of MSS now extends from advisory to response to improvement in a continuous cycle

Market and services analysis

  • Ovum managed security services provider ratings
  • Market leaders: IBM, Secureworks, Verizon
  • Market challengers: Atos, AT&T, BT, DXC Technology, Orange, Telefónica, and Trustwave
  • Market followers: Capgemini, CenturyLink, Infosys, NTT Security, and TCS

Market leaders

  • Market leaders: portfolio assessment
  • Market leaders: execution
  • Market leaders: market impact


  • Methodology
  • Further reading
  • Author

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