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Ovum’s latest Decision Matrix for the IT security market assesses 13 managed security service providers (MSSPs) active in the Europe, Middle East, and Africa markets. The ODM assesses MSSPs on more than 80 criteria to find the market leaders.


  • Find out which managed security service providers offer a winning combination of skilled professionals, efficient processes, and modular platform-based service delivery.
  • Find out how leading telecoms carriers’ managed security offer compares with that of IT services specialists and pure-play managed security services providers.

Features and Benefits

  • Assesses MSSPs on more than 80 managed security criteria.
  • Uses Ovum’s Decision Matrix assessment methodology, which has been refined over hundreds of hours of research that reflects customer and supplier feedback.

Key questions answered

  • Which managed security service providers offer the winning combination of services and resources in the EMEA region?
  • What should enterprises look for in a managed security services provider?
  • What trends in managed security should enterprises be aware of?

Table of contents


  • Catalyst
  • Ovum view
  • Key findings

Vendor selection

  • Inclusion criteria
  • Methodology
  • Ovum ratings

Market and service analysis

  • Ovum Decision Matrix: Selecting a Managed Security Services Provider in the EMEA Region, 2018–19
  • EMEA and the realities of regional service delivery
  • Automation is the No. 1 trend in managed security, but its benefit is as an adjunct to professional expertise
  • The drive to bring cloud into the MSSP remit
  • The scope of MSS portfolios broadens as enterprises recognize that cyberthreats are the biggest danger to business continuity
  • Ovum managed security services provider ratings
  • Market leaders: IBM, Secureworks, Verizon
  • Market challengers: Atos, BT, DXC Technology, NTT Security, Orange, and Telefónica
  • Market followers: Capgemini, CenturyLink, Infosys, and TCS

Market leaders

  • Market leaders: portfolio assessment
  • Market leaders: execution
  • Market leaders: market impact


  • Methodology
  • Further reading
  • Author

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