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While AI has found favour in the consumer world, it is also a technology that can benefit the workplace with some basic applications today and the promise of data-driven insights in the future.


  • While chatbots have become an externally-facing solution for efficiently addressing real-time issues in customer service, they are now being utilized internally to support employees. However, few vendors are leveraging such capabilities themselves and instead rely on third-party developers.

Features and Benefits

  • Learn how big tech vendors are leveraging AI in the unified communications and collaboration market.
  • Identifies the key market drivers that help or hinder vendors in utilizing AI within the unified communications and collaboration market.

Key questions answered

  • How will AI change the dynamics of the unified communication and collaboration market?
  • What business problems are vendors looking to solve through AI-based tools?

Table of contents


  • In brief
  • Ovum view
  • Recommendations


  • Methodology
  • Further reading
  • Author

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