skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

Introduction

While AI has found favour in the consumer world, it is also a technology that can benefit the workplace with some basic applications today and the promise of data-driven insights in the future.

Highlights

  • While chatbots have become an externally-facing solution for efficiently addressing real-time issues in customer service, they are now being utilized internally to support employees. However, few vendors are leveraging such capabilities themselves and instead rely on third-party developers.

Features and Benefits

  • Learn how big tech vendors are leveraging AI in the unified communications and collaboration market.
  • Identifies the key market drivers that help or hinder vendors in utilizing AI within the unified communications and collaboration market.

Key questions answered

  • How will AI change the dynamics of the unified communication and collaboration market?
  • What business problems are vendors looking to solve through AI-based tools?

Table of contents

Summary

  • In brief
  • Ovum view
  • Recommendations

Appendix

  • Methodology
  • Further reading
  • Author

Recommended Articles

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team: +44 7771 980316


Asia-Pacific team: +61 (0)3 960 16700

US team: +1 212-652-5335

Email us at ClientServices@ovum.com

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Email us at pr@ovum.com

Contact marketing - 
marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now