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Introduction

Oracle is focusing on the communications sector with its customer experience applications.

Highlights

  • According to a recently published Ovum survey, an overwhelming 97% of CSPs identify delivering a personalized customer experience as their most important business challenge.

Features and Benefits

  • Provides overview of latest Oracle communications sector offerings in the customer experience space.
  • Assesses CSP appetite for customer experience investment.

Key questions answered

  • What offerings is Oracle using to target the communications sector?
  • What are the key challenges facing CSPs looking to improve customer experience as part of their digital transformation?

Table of contents

Ovum view

  • Summary
  • Oracle offerings align with increased CSP appetite for customer experience capabilities and cloud delivery
  • Adding value with a communications-specific strategy
  • The challenges facing CSPs

Appendix

  • Further reading
  • Author

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