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Introduction

Usermind implements personalized, data-driven customer journeys by integrating data from SaaS applications and on-premise systems to orchestrate complex customer engagement and take immediate action based on journey analytics and insights.

Highlights

  • Usermind is an emerging player in the customer engagement hub market.
  • Usermind's platform aims to connect the end-to-end customer experience by mapping customer data, orchestrating the journeys by pulling the data from connected systems and then throughout the enterprise, developing 360-degree customer profiles, and measuring the results.
  • Usermind has strategic partnerships in place with consultant, agency, and ISV and data integration companies.

Features and Benefits

  • Explains how, in the CEH market, Usermind is unique in that it not only maps out the customer journeys for clients, but also offers decisive recommendations on how to influence customers to go in the right journey.
  • Discusses how Usermind's strategic consulting, agency, and data provider partnerships are mutually beneficial to Usermind and its clients and prospects.

Key questions answered

  • What are the key capabilities necessary to build a customer engagement hub?
  • How will customer engagement hubs create seamless, omnichannel engagement?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why put Usermind on your radar?

Highlights

  • Background
  • Current position

Data sheet

  • Key facts

Appendix

  • On the Radar
  • Further reading
  • Author

Recommended Articles

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