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Introduction

Sweepr aims to solve the complexity of the future connected home by providing its service provider and appliance vendor clients with a contextually adaptive care solution.

Highlights

  • Sweepr’s platform is designed to provide a new level of technical support in the home, saving broadband service providers money in terms of reduced customers support calls and truck rolls, as well as providing them with new B2C and B2B revenue opportunities.

Features and Benefits

  • Evaluates the opportunity for contextual customer support in the connected home.
  • Analyses the features of Sweepr's AI customer care solution.

Key questions answered

  • What is contextual customer support and how does it work?
  • What is the business model for deploying contextual customer support?

Table of contents

Summary

  • In brief
  • Ovum view
  • Recommendations

Evaluation

  • Background
  • Products and services
  • Business model and commercial strategy

Appendix

  • On the Radar
  • Further reading
  • Author

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