skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

Introduction

Quiq offers Quiq Messaging, an asynchronous messaging platform for customer service to help with pre-sales questions and post-sales support. The platform integrates into a variety of internal and external messaging platforms, as well as enterprise systems such as CRM, email, and reporting systems.

Highlights

  • In today’s world, conversations often don’t occur simultaneously, so asynchronous messaging allows consumers to communicate with companies in the same way they communicate with friends – by texting and messaging.
  • During the duration of an interaction, if a consumer decides to stop, the conversation can be picked up later where it left off.

Features and Benefits

  • Delivers asynchronous messaging and conversations that are displayed in a multiconversational user interface.
  • Offers built-in collaboration and transfer that allows managers to deliver coaching to handle escalation issues.
  • Integrates easily into a variety of external and internal systems through its open API framework built on webhooks and REST APIs.

Key questions answered

  • What are the technology's notable features for agents?
  • What are the technology's notable features for managers?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why put Quiq on your radar?

Highlights

  • Background
  • Current position

Data sheet

  • Key facts

Appendix

  • On the Radar
  • Author

Recommended Articles

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team: +44 7771 980316


Asia-Pacific team: +61 (0)3 960 16700

US team: +1 212-652-5335

Email us at ClientServices@ovum.com

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Email us at pr@ovum.com

Contact marketing - 
marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now