skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration


The advance of CRM and the focus on serving the customer has created an unintended consequence – while customers can find things, get queries answered, and have problems resolved quickly and easily, employees are less well served.


  • Espressive has developed a solution that will route an employee’s question either to the resolution or to the correct person, and Espressive uses machine learning to improve this service.

Features and Benefits

  • Discover how the Espressive solution learns by employees providing feedback on whether the response solved the problem or answered the query.
  • Learn about how the Espressive solution has a library of 15 million phrases that it understands and can respond to in its Employee Language Cloud.

Key questions answered

  • What are the major challenges that employees have in finding information?
  • How is machine learning helping to resolve the issues of data silos?

Table of contents


  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why put Espressive on your radar?


  • Background
  • Current position

Data sheet

  • Key facts


  • On the Radar
  • Further reading
  • Author

Recommended Articles


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team: +44 7771 980316

Asia-Pacific team: +61 (0)3 960 16700

US team: +1 212-652-5335

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now