skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

Introduction

Edify's business communications service platform, Huddle, combines unified communications (UC), communications platform-as-a-service (CPaaS), and contact center (CC) support in one environment, with artificial intelligence (AI) embedded at the core.

Highlights

  • The founders of Edify built its Huddle platform with UC, CPaaS, and CC from the ground up to solve the pervasive challenge of siloed data.

Features and Benefits

  • Shows how enterprises can track customer activity along journeys.
  • Demonstrates how AI-powered bots unite conversations along work streams.

Key questions answered

  • How does Edify unite teams along a customer journey?
  • What is Edify's unique differentiator in the contact center category?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why put Edify on your radar?

Highlights

  • Background
  • Current position

Data sheet

  • Key facts

Appendix

  • On the Radar
  • Author

Recommended Articles

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team: +44 7771 980316


Asia-Pacific team: +61 (0)3 960 16700

US team: +1 212-652-5335

Email us at ClientServices@ovum.com

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Email us at pr@ovum.com

Contact marketing - 
marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now