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Introduction

Ameyo provides an all-in-one software-based communication solution that manages end-to-end customer journeys. Its flexible IP-based customer contact system enables interactions with customers across multiple channels.

Highlights

  • Ameyo’s background in contact center technologies, as well as its course to transform to CEHs with the aim of impacting omnichannel customer experience, makes Ameyo a strong player in the CEH space. The company has a wide range of customers on a global scale with more than 1,600 installations across more than 12 industry verticals, including banking, BPO, e-commerce, financial services, telecoms, travel and tourism, healthcare, and retail.

Features and Benefits

  • Explains that Ameyo is an all-in-one software based communication solution that manages end-to-end customer journeys.
  • Shows how Ameyo offers a flexible contact center platform that’s evolving and moving into the CEH market.

Key questions answered

  • How will a customer engagement hub help to create seamless, omnichannel engagement?
  • What are the key capabilities needed to deploy a customer engagement hub?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why put Ameyo on your radar?

Highlights

  • Background
  • Current position

Data sheet

  • Key facts

Appendix

  • On the Radar
  • Further reading
  • Author

Recommended Articles

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Have any questions? Speak to a Specialist

Europe, Middle East & Africa team: +44 7771 980316


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US team: +1 212-652-5335

Email us at ClientServices@ovum.com

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