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This “On the Radar” examines how CallSpace identifies and scores callers in retail, travel, hospitality, nonprofit, telecom, and other industries, and then extends the brand experience with targeted and actionable content.


  • CallSpace is forging a path in the in-call channel with its customer engagement advertising platform that sends personalized offers and messaging to customers while they’re on hold or even when they call.

Features and Benefits

  • Evaluates CallSpace's CallDesigner technology.
  • Assesses how CallSpace's robotics- and AI-powered technology identifies and scores customers and then sends the most appropriate offer.

Key questions answered

  • What are the ways in which companies can leverage IVR to send targeted and branded messaging to customers?
  • How can CallSpace's technology increase customer loyalty and extend the brand experience?

Table of contents


  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why put CallSpace on your radar?


  • Background
  • Current position

Data sheet

  • Key facts


  • On the Radar
  • Author

Recommended Articles


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

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You can also contact your named/allocated Client Services Executive using their direct dial.
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