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New digital services require a lean, flexible, open environment that supports faster service design and personalized on-demand services. However, services providers are not finding it easy to manage this shift to next-generation IT.


  • A global survey of 100 service providers conducted by Ovum shows that the need for fast service design and development (agility) and reduced time to market of new services are of key importance to service providers.

Features and Benefits

  • Provides an overview of the key changes service providers need to make to their operations in order to streamline processes.
  • Discusses a global survey of 100 service providers, providing an opportunity for CSPs to compare their progress against others.

Key questions answered

  • Where are service providers on their digital transformation journey?
  • What do operators need to prioritize when overhauling their operations?
  • What are the major stumbling blocks to implementing operational change?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages

Why next-generation IT?

  • CSP business priorities

The next-generation IT journey

  • CSP technology priorities

Operational tasks and challenges

  • A bi-modal approach


  • Methodology
  • Further reading
  • Author

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