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Microsoft’s Ignite conference introduced workflow automation as a key component of Microsoft Teams. The vendor not only positions Teams as the replacement for Skype for Business, but as a hub to streamline business processes.


  • Workflow Automation is set to become the next battleground for team collaboration with Microsoft simplifying its offering to allow users to become “citizen developers” without previous software development experience.

Features and Benefits

  • Learn how Microsoft is positioning Microsoft Teams in the unified communications and collaboration market.
  • Assesses how Microsoft is leveraging its Power Platform to streamline and improve business processes for customers.

Key questions answered

  • What were the key takeaways from Microsoft's recent Ignite conference as it relates to the unified communications and collaboration market?
  • How is Microsoft demonstrating value across its unified communications and collaboration portfolio and leveraging other platforms?

Table of contents

Ovum view

  • Summary
  • Establishing Microsoft Teams an integrative work-hub
  • Workflow automation: The next battleground for team collaboration
  • Recommendations for unified communication and team collaboration vendors


  • Further reading
  • Author

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