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Across the payments value chain an unprecedented shift is occurring, brought on by the new payment technologies and players entering the market.


  • Payments are now a critical component of merchant business strategies and are widely perceived as a means to meet broader business goals.

Features and Benefits

  • Explains what is driving merchant investment in payments.
  • Assesses merchants' need for emerging payments technology.

Key questions answered

  • What is driving merchant investment in payments?
  • What technologies are merchants investing in?
  • Which suppliers do merchants view as the most capable of providing these technologies?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

Merchants are conscious of the need for payments innovation

  • Payments are high on the agenda for merchants globally
  • Payments are a core aspect of most organizations strategy
  • The focus on payments is supported by rising levels of investment

There is a high appetite for innovation in payments, despite the dominance of cards

  • Cards and cash remain by far the dominant payment tools in use today
  • Merchants are largely upbeat on the benefits that new payment technologies can bring
  • Unsurprisingly, retailers are most interested in payment technologies that can drive transactions
  • Underpinning this interest is a focus on enabling an enhanced customer experience

Merchants face challenges on cost and security

  • Payment costs have risen with little sign of stopping
  • Banks remain the trusted go-to provider for retailers – for now


  • Methodology
  • Further reading
  • Author

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