For Asia’s telecoms players, digital transformation requires an all-or-nothing strategy, buy-in at the top and a long-term view.
The Asian Telecoms vertical is lagging behind others in digital transformation, according to Ovum’s ICT Enterprise Insights survey 2016/17. The banking, financial services, and insurance verticals led the pack, followed by media. In the digital era, Asian service providers (SPs) must hasten their digital transformation to be persistently relevant to their clients.
In going digital, some Asian SPs might have considered bimodal IT, or embraced it as a strategy. But here’s the challenge: bimodal divides internal IT organizations into two: one team runs fast to develop new digital services to keep up with customers, and the other one continues in slow maintenance mode that barely supports rapid organizational change.
This results in a dysfunctional IT organization that is not only frustrated in realizing true agility and adaptability, but also fails to adequately serve customers at their moments of need. One need only look at aviation companies like Delta Air and United Airlines’ booking system failures over the past six months to see instances of such dysfunction.
To rectify this, Asia’s SPs must take the following actions:
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