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The evolution of the ITS industry continues as vendors' businesses pivot to digital services, while "legacy" business growth will stagnate. This report aims to highlight the key trends that will drive the growth of the ITS industry in 2020.


  • Ovum estimates that the ITS market will grow by 9% year on year (YoY) in 2020, driven by enterprise spending on cloud, security, and rapid digitalization of business processes.
  • There is still demand for legacy IT services as enterprises deal with the challenges of running their existing core systems and integrating them with the new digital ones.

Features and Benefits

  • Provides the 2020 market forecast for IT services.
  • Analyzes the various factors that will impact service lines and geographical growth over this year.
  • Looks at contract activity and segment-wise growth and provides advice on how to capitalize on these opportunities.

Key questions answered

  • What is the size of the global IT services market in 2020?
  • What are the major factors that will impact the growth of the IT services market in 2020?
  • What do vendors need to do to capitalize on the opportunities that the market presents?

Table of contents


  • In brief
  • Ovum view
  • Recommendations


  • Methodology
  • Further reading
  • Author

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