skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration


This report examines the customer engagement hub marketplace, details why the technology has emerged, offers details about the emerging vendors’ offerings in the space, and forecasts the future environment.


  • Customer engagement hubs will operationalize enterprises' omnichannel strategies, enabling them to serve the omnipresent customer and aggressively compete in the omnichannel era.

Features and Benefits

  • Explains how CEHs connect disparate functions and enterprise systems internally and integrate digital channels to allow companies to interact with individual customers with context and in real time as they move across the channels.
  • Discusses why CEHs are poised to disrupt and reshape several markets in the digital marketing and unified communications markets.

Key questions answered

  • What are the key capabilities and technologies necessary for building a customer engagement hub?
  • How can customer engagement hubs integrate data across the enterprise?
  • Who are the customer engagement hub vendors?

Table of contents


  • Catalyst
  • Ovum view


  • Recommendations for vendors
  • Recommendations for enterprises

Market status

  • The omnichannel challenge: Putting customer engagement into context

Emerging vendor solutions

  • Kitewheel
  • Usermind
  • Ameyo
  • AgilOne
  • RedPoint Global
  • Servion
  • Pitney Bowes

Market outlook

  • Customer engagement hubs will change the vendor landscape


  • Methodology
  • Further reading
  • Author

Recommended Articles


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team: +44 7771 980316

Asia-Pacific team: +61 (0)3 960 16700

US team: +1 212-652-5335

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now