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The fast pace of change and disruptive competition has created a need to look seriously at how organizations work. This report proposes six new or updated roles for the IT management team in an agile organization.


  • In an agile organization, IT need an agile management team. This report identifies six new or updated roles for the IT management team.
  • Three "new" roles are identified: the chief capabilities officer, the chief IT financial officer, and while not new, the essential chief Aachitect.

Features and Benefits

  • Evaluate whether the IT team is suited to an agile and fast-changing environment.
  • Identify six possible new and updated roles for the IT management team.

Key questions answered

  • What should the IT management team be in an agile and disruptive environment?
  • What essential activities should the IT team oversee, and how should they do this?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises

Agile and disruptive environments need a new way of working for IT

  • A new IT operating model drives the IT management team

Six roles for the IT management team

  • The chief digital officer is about more than digital
  • The chief capabilities officer is the insider
  • The chief technology officer is concerned with more than technology
  • The IT COO ensures delivery
  • The chief architect models everything continuously
  • The IT CFO is a crucial part of IT’s and the organization’s success


  • Methodology
  • Further reading
  • Author

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