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Introduction

The South African contact center industry has targeted two key markets – the UK and Australia. This report (one of two) considers the likely success and considerations required for the Australian market. (The companion report is "Using South Africa as a Contact Center Delivery Location for UK Customers.")

Highlights

  • South Africa is extending its portfolio of offerings with a focus on the business value proposition around enhanced customer services and experience.
  • South Africa has advantages but also competition and needs to be cautious with some structural and business barriers.
  • The key will be a flexible and adaptable approach that targets newer markets and offerings.

Features and Benefits

  • Understand the current state of play in the South African contact center industry.
  • Discover why Australian enterprises use South Africa as an offshore contact delivery center.
  • Find out some of the areas to consider when looking at South Africa as an offshore contact center location.

Key questions answered

  • Does South Africa have the capability to service Australian enterprises?
  • What are some of the key factors that need to be considered when looking at the country?
  • What does South Africa offer that other locations do not?

Table of contents

Summary

  • Introduction
  • Download 1: Leveraging South Africa for Australian Outsourced Contact Center Delivery

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