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Introduction

Caught between increasing demand from customers for real-time data and analytics and increasing competition from new players, corporate banks are responding by increasing their investments in online and mobile services for SMEs.

Highlights

  • More than half of corporate banks in this year's survey said that they are increasing their investments in mobile and online banking channels, with 34% saying that much of this will be directed at the SME sector.
  • Improved cash management and reporting services are a top IT spending priority for 38% of corporate banks surveyed.
  • Nearly 70% of respondents see open banking APIs as a direct threat to the position of incumbent banks, and 82% are actively developing APIs.

Features and Benefits

  • Understand the pain points and payments IT buying intentions of your customers and targets, based on our granular primary research
  • See where and how your peers plan to invest in their payments capabilities to enhance their customer experience and avoid being left behind

Key questions answered

  • What are the most important payments IT issues for corporate banks in 2017?
  • How are corporate banks deploying online and mobile solutions to address the needs of their corporate and SME clients?
  • Which sectors and regions will experience the biggest changes in the coming 18 months?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises
  • Recommendations for vendors

Digital channels, cash and risk management projects lead corporate bank IT investment in 2017

  • Online and mobile interfaces will see the strongest budget growth, alongside risk management
  • Product enhancement and better digital channel services will be the focus of investment in cash management
  • Cash management and digital banking services for SMEs and corporates will be important areas within payments

Ovum's ICT Enterprise Insights Program

  • IT and communications insight by line of business

Appendix

  • Methodology
  • Author

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