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Based on interviews with around 7,000 senior IT executives, Ovum’s ICT Enterprise Insights program answers key questions concerning enterprises’ needs at a country and industry level. This brief focuses on the top findings for the issuers and acquirers in the retail payments industry.


  • Ovum's 2017 ICT Enterprise Insights survey demonstrates how security again leads as a technology priority, with more than 70% of issuers and acquirers indicating a rise in investment, but investment in new channels is also growing as a top priority.
  • Our survey shows how consumer online payments and payment services to micro-merchants are the top product priorities for issuers and acquirers globally in 2017.

Features and Benefits

  • Identifies the IT needs of issuers and acquirers in the payments industry globally.
  • Analyzes top findings from Ovum's ICT Enterprise Insights program for the retail payments industry.

Key questions answered

  • What are the top investment priorities for IT decision-makers in payments over the next 18 months?
  • What are the spending plans of issuer and acquirer enterprises?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

Investment in payments is focused on proven ROIs and enabling new channels

  • Security again leads, but investment in new channels is growing
  • Traditional technology areas are the top strategic IT priority for issuers and acquirers
  • Online payments and micro-merchants are the top product priorities for issuers and acquirers

Ovum's ICT Enterprise Insights Program

  • IT and communications insight by line of business


  • Methodology
  • Author

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